Be prepared to move, when you arrive at Airy Denpasar

I booked a room at Airy Denpasar Selatan, via booking.com, reference number 3156387300 weeks in advance on 21 Nov, 2019 for 1-month. The accommodation was paid in full at time of the booking. The pictures of the establishment suggested the place was clean, neat, and bright.

To my surprise:

* bedroom in darkness
* no main light upstairs
* no air-con remote
* no linen
* no curtains
* mattress support was like a water bed
* little to no internet 2-3Mb, at best
* room wasn't cleaned

Other problems noted:

* feces at the entrance, on the staircase
* wifi and mobile throughput (4G) a no-go
* no lights on staircase - pitch black

Essential Internet:

There is an large advertisement within 200m of the property adjacent the circle-K offering 50Mb / month internet for only 300K / month ($21). With an effective maximum throughput of 2-3Mb, this location was not an option.

Refund Errata:

I was then advised in writing I would be refunded 50% on the booking.
This was changed to 53.3% of the money retained.

Net Result:

Immediate relocation, double booked and paid for another accommodation. If you're planning a vacation or visit at this establishment, bring double the money for accommodation, and be prepared to relocate upon arrival.

Review posted here as:

Customer service: Dwi, 13 Dec, 2019 "Please be sure to leave the property a review. This helps the property improve the quality of their service and helps future guests make informed decisions." and follow up from Tatiyana, 18 Dec, 2019, as a review is "no longer possible via booking.com".

I visited booking.com office personally for resolve. They would not connect me with, nor provide contact details of the property owner. The facts cannot be contested: accommodation has been double booked and paid for, and booking.com / Airy Denpasar retained the money.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

https://goo.gl/maps/UX4r348xkBMjYYLx5