My Airbnb account is shut down for no reason. Airbnb hide behind their corporate veil

Good day John

This was the most recent response from Yu:

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Hello Mark,

The decision to remove you from the Airbnb community was made after gathering and carefully reviewing all related documentation and communication from the parties involved.

You can contact our appeals team if you believe this decision should be reconsidered. You can do this by going to Airbnb.com, entering your email and password, and following the guided steps.

This was my response:

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Good day Yu

Absolutely untrue.

You did not receive any information from me prior to reaching a decision other than my request that the query be put forward in writing for response. And, your appeals team cannot be contacted either via the Airbnb website as I cannot login. Neither via email, nor Google.

You’ve clearly made an error on your part. And now provided me with incorrect information, twice.

Provide me with contact details of your director for the correct review and reactivation of the account.

Mark

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So recap, I received notification the account had been suspended as:

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Hi Mark,

After a full review of the incident, we have decided to remove you from the Airbnb community. This means you can no longer access your account and cannot create a new one.

We determined that you violated the Safety section of the Airbnb Community Standards, which you agreed to in the Terms of Service.

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To which this was the response:

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Good day Yu

The reference to the Safety section of the Airbnb Community Standards is preposterous, nor has there been a full review, nor opportunity to respond in any way in writing to whatever unspecified "incident" you may be referring to.

As indicated in my initial response I'm most keen to look into whatever incident you may be referring to, and that it must be in writing so relevant parties be afforded the opportunity to respond accordingly.

If you review the facts and written correspondence between myself and the host, and voice record, you will see the host was clearly at fault by i) advising a decision was made to give the accommodation I had just booked and paid for to someone else while en route to the destination, ii) downgrading me to a room a) without a sea view, b) without a table, and c) not even a suitable bed to sleep on (a base, not even a mattress) as depicted in the online pictures on Airbnb, and iii) by looking to rip me off by charging double the going rate for rented transport. Another service provided brought the transport direct to the venue within minutes and I signed up with them at half the price.

There is a clear reason why the host insisted on refunding me in cash (on voice record), so as to circumvent the Airbnb platform, and so as to conceal the experience, and issues, as outlined above. I did not accept the money, and the refund was eventually processed via Airbnb at my request.

Take a look a the previous review which you will see as most favorable as "Mark kept the place very clean and tidy. Very responsive which made it easier for communication.".

Contact my current host at the Ocean Pearl Villa here in Vung Tau, which I would be happy to provide you with contact details for, and where I have resided for almost a month for a current update on having someone like me as a guest, specifically with regards to i) cleanliness, ii) respect and iii) conduct. The current booking (at Ocean Pearl Villa) was made via Booking.com as there were no suitable options from Airbnb given the few hours available to find an alternative upon having to leave abruptly due to health concerns in not being able to get a good night's sleep.

Herewith, contact details for Ocean Pearl Villa Vũng Tàu, Vietnam (see attached).

I'm curious as to why nearing the end on my 1 month stay here, I would be addressed as "Sir" (see attached)?

I want your review and assessment on the host on the grounds of hospitality, with some of the issues as outlined above (proof of which is available in text and voice record), including insisting on circumventing the Airbnb platform and by telling me to "keep quiet" at the time (on record).

And as before I'm keen to respond to whatever query may have been put forward, with specifics, in writing.

Mark

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Hi Mark,

After reviewing all of the information provided, our appeals team has decided to uphold our original decision.

The original decision was made in accordance with our standards and policies and we consider it final. You will not be able to submit another appeal. Contacting us again about this matter will not change our response.

Best,

Jon

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Good day Jon,

In accordance with the "standards and policies".

To date not a single specific has been shared with me via Airbnb on the "incident" being referred to, nor given an opportunity to respond. Neither has there been an indication on which clause in the standards and policies document is being referenced.

i) what "incident" is being referred to?
ii) what is the assessment of the host on issues outlined?

Mark